Aged care resources

Recognising and responding to elder abuse in residential aged care

These resources have been developed with and for residential aged care services. They include scenarios, information and recommended actions which are specific to the residential aged care setting.

 

Acknowledgement: The resources have been developed with support from the Victorian Government and a reference group comprising practitioner and consumer representatives and subject matter experts from: Ballarat Health Service, Monash Health, National Ageing Research Institute, Rochester and Elmore District Health Service, The Royal Melbourne Hospital, and West Gippsland Healthcare Group

Video module 1: Recognising elder abuse in residential aged care (14:59 mins)

For residential aged care staff, supervisors and managers
After watching this video, you will be able to:
  • Describe the different types of elder abuse
  • Describe signs of possible elder abuse
  • Explain what to do if elder abuse is suspected

Video module 2: Having difficult conversations about suspected elder abuse (10:29 mins)

For residential aged care staff, supervisors and managers
After watching this video, you will be able to:
  • Discuss why an older person may not want to talk about possible abuse.
  • Describe the Sensitive Enquiry Approach
  • Explain what to do after the conversation

Video module 3: Best practice responses to elder abuse in residential aged care (12:12 mins)

For residential aged care staff, supervisors and managers
After watching this video, you will be able to:
  • Describe the six key actions of best practice responses to elder abuse.
  • Discuss how ‘supported decision-making’ can be used if a person’s capacity is impaired.
  • Discuss how the national Serious Incident Response Scheme applies to elder abuse in residential aged care.

Video module 4: Supporting staff who identify and respond to elder abuse (10:25 mins)

For residential aged care supervisors and managers
After watching this video, viewers will be able to:
  • Describe the signs of secondary traumatic stress or vicarious trauma.
  • Describe how to have a conversation with an employee who could be emotionally affected by abuse of a resident.
  • Discuss the Recognise, Respond, Refer, Reset and Recover approach

Recognising elder abuse

January 2020

Following the 2016 Victorian Royal Commission into Family Violence, elder abuse has been recognised as a form of family violence. The Victorian Government has funded a range of initiatives to support the capacity of health and community services to recognise and respond to elder abuse.

The VHA has developed an information sheet providing background on elder abuse and the responsibilities of PSRACs when responding to elder abuse.

Elder abuse background information sheet

Residential aged care clinical governance tool

November 2019

The VHA has developed a tailored clinical governance checklist and decision making tool with the aim of assisting boards to strengthen their governance and oversight processes. The tool allows users to fill in the document as they work their way through it.

Aged Care Quality Standards

November 2019

To support public providers of residential aged care to transition to the new single Aged Care Quality Standards, the VHA developed of a range of capacity building resources across key priority areas. These tools provide an overview of the new standards, highlight key considerations for the transition, suggests strategies to support providers make changes to systems and processes, support services identify gaps against each of the requirements, track progress in implementing each standard and prepare for accreditation under the new standards.

New aged care standards videos

To support public hospitals delivering residential aged care support their frontline staff transition to the new standards, the VHA developed a series of educational videos that align with each standard along with accompanying posters aimed at raising staff awareness of the changes, building understanding of the new standards and keeping the new standards front of mind across the organisation.

The videos can be accessed here

 

Aged care standards posters

The VHA has prepared posters for each of the standards for providers to print and place in staff rooms, on noticeboards and around facilities.

Poster for Standard 1

Poster for Standard 2

Poster for Standard 3

Poster for Standard 4

Poster for Standard 5

Poster for Standard 6

Poster for Standard 7

Poster for Standard 8

Guide for public sector residential aged care providers: Transitioning to the new aged care quality standards

The VHA developed this guidance document for public sector residential aged care services to provide an overview of the new aged care quality standards, highlight key considerations for transitioning to the new standards, provide information about the key differences between the new standards when compared to the existing Aged care accreditation standards, and outline potential strategies to address the changes and prepare for the new standards including supporting documentation to be drawn upon to support the transition.

New aged care quality standards organisational monitoring tool

The VHA has developed this organisational monitoring tool for public sector residential aged care services to identify gaps against each of the requirements, track progress in implementing each standard and prepare for accreditation under the new standards.

Board pack

Given the importance of the transition to the new aged care quality standards, public hospitals delivering residential aged care are encouraged to include the transition as an item for discussion on the agenda of board of directors meetings. To support this, the following resources have been developed by the VHA:

Royal Commission into Aged Care Quality and Safety: communications project

November 2019

The VHA has drafted a strategy to support providers in telling the positive stories of public sector aged care, during the Royal Commission into Aged Care Quality and Safety.

The aged care sector has been subject to 20 years of government directed reform as well as macro and micro market changes. Public perception of aged care is increasingly and disproportionately negative due to media coverage, under-funding, and often poor communication. The issues are significant and there has been a 30 per cent increase in complaints to the Aged Care Complaints Commissioner since the announcement of the Royal Commission.

However, aged care providers support over a quarter of a million Australians. The quality and diversity of services delivered in public sector residential aged care is remarkable. The positive impact on older people, their families and their communities, is immeasurable. The VHA aims to support providers to tell the positive stories of aged care, and this strategy will comprise three phased components, commencing in September 2019.

Tom Symondson, CEO of the VHA, has prepared a short video introduction to explain the purpose of the communications project. To view the video click on the image.

Content generation

This phase is identifying and creating good news pieces for websites, social media, newsletters, the media and all communications channels. In order to support providers to create content generation, the VHA has developed the Content Development Toolkit which is to be used by providers to generate stories and develop positive news pieces.

Content development toolkit

Case studies have been prepared to demonstrate key themes for content development.

  • Case study: Integrated services for complex care needs, CDAMS
  • Case study: Building our staff, Ballarat COOPs
  • Case study: Being there, Birch Pathway

Media engagement

Phase two will identify and engage media outlets to propel positive stories into the public domain. The VHA has prepared a media pack, for distributing to the media alongside a content piece, to provide background information, key messaging and statistics for use in media articles.

Media pack

Stakeholder engagement

The final phase involves working with key supporters to promote the story and to facilitate support to share positive news pieces. The VHA has developed a stakeholder outreach pack for providers to use when engaging stakeholders, for example the community, families of residents, local government and allied health services.

Stakeholder outreach pack

The VHA will provide support to aged care providers to use these resources through a series of videos, briefings and webinars. Details will be released soon.

If you require any assistance implementing these resources, contact Zhoe Jess, Manager Communications and Policy at zhoe.jess@vha.org.au