Latest News
Back to News
Share this article
VHA forges partnership with CX specialist NEXA
Posted 12 July 2017
The VHA has joined forces with customer experience specialist NEXA, it was announced today.
VHA Director of Development David Fien said the partnership with NEXA - which already provides customer experience solutions to the Royal Children’s and Royal Melbourne hospitals, the Victorian Comprehensive Cancer Centre, Dianella Community Health and many other Australian healthcare facilities - would add significant value to members.
“We are delighted to join forces with NEXA which offers best-practice technologies to assist the patient journey while improving efficiency and transparency through real-time patient metrics,” he said.
“The partnership will deliver valuable business intelligence and cost-efficient solutions, which will ultimately help members improve operations and their patients’ experience.”
NEXA CEO Adrian Gold said the company digitally transforms healthcare facilities by streamlining patient management.
“It helps healthcare delivery professionals manage and promote care processes in health organisations, simultaneously and in real-time.
“For example, our check-in management solution allows patients to swipe their Medicare cards to alert the facility that they have arrived. They then receive instructions via a digital screen or text message. It protects patient privacy and opens up two way communication,” Mr Gold said.
NEXA’s Voice of the Customer Module was shown recently at the VHA Community Health Forum and its CX design team is keen to engage with health organisations to review their operations and customer profiling.
To learn more about NEXA click here
If you’re interested in a partnership with the VHA contact Director of Development David Fien or on 03 9094 7777.
News Archive
View all
A synchro-what? Gaining government’s attention for infrastructure projects
Discover how the Australian Synchrotron gained the attention of state and federal ministers, along with other important stakeholders, resulting in more than $500 million in funding to secure its … Read more
VHA presents at NDIS joint standing committee
VHA CEO, Tom Symondson spoke last week before a Commonwealth public hearing, on the market readiness for the provision of services under the NDIS in Melbourne. Included in the terms of reference for … Read more
Rethink, reset, reimagine: Working towards a stronger Victorian health system
VHA CEO, Tom Symondson announces 2018 VHA Annual Conference: Rethink, reset, reimagine. The Victorian Healthcare Association has opened registrations for its 2018 VHA Annual Conference, on 16 and 17 … Read more
ACHG to develop fraud, corruption and integrity risks tool
The Australian Centre for Healthcare Governance will lead a Department of Health and Human Services sponsored project to develop an evidence-based integrity capability assessment tool for health … Read more
News Tags & Search
News Tags
- Ipro
- Rosemary Hardham Associates
- Weploy
- The Hdr Group
- Clear 2 Work
- First State Super
- Vhaplus
- Ndiscovery
- Funding Reform
- Governance Evaluator
- Health Metrics
- Governance
- State Budget Submission
- Federal Budget Submissions
- Bulletin
- National Health Reform
- Russell Kennedy
- Media Release
- Nexa
- Rsm Australia
- Accenture
- Sonifi
- Space For Health
- Klas Research
- Ceo
- Aged Care
- Information Management
- Population Health
- Service Reform
- Workforce
- Sage
- Safety Quality
- Kronos
- Consumers
- Submissions
- Acute Care
- Home Community Care
- Planning
- Rural Remote Healthcare
- Alcohol Other Drugs
- Mental Health
- Primary Community Health
- Strategic Plan
- Public Health
- State Election 2014
- Reports
- Elective Surgery
- Emergency
- Media
- Ambulance Services
- Continuity Of Care
- Oral Health
