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VHA forges partnership with CX specialist NEXA

Posted 12 July 2017

The VHA has joined forces with customer experience specialist NEXA, it was announced today.

VHA Director of Development David Fien said the partnership with NEXA - which already provides customer experience solutions to the Royal Children’s and Royal Melbourne hospitals, the Victorian Comprehensive Cancer Centre, Dianella Community Health and many other Australian healthcare facilities - would add significant value to members.

“We are delighted to join forces with NEXA which offers best-practice technologies to assist the patient journey while improving efficiency and transparency through real-time patient metrics,” he said.

“The partnership will deliver valuable business intelligence and cost-efficient solutions, which will ultimately help members improve operations and their patients’ experience.”

NEXA CEO Adrian Gold said the company digitally transforms healthcare facilities by streamlining patient management.

“It helps healthcare delivery professionals manage and promote care processes in health organisations, simultaneously and in real-time.

“For example, our check-in management solution allows patients to swipe their Medicare cards to alert the facility that they have arrived. They then receive instructions via a digital screen or text message. It protects patient privacy and opens up two way communication,” Mr Gold said.

NEXA’s Voice of the Customer Module was shown recently at the VHA Community Health Forum and its CX design team is keen to engage with health organisations to review their operations and customer profiling.

To learn more about NEXA click here

If you’re interested in a partnership with the VHA contact Director of Development David Fien or on 03 9094 7777.

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