Latest News

Back to News
1122_24-07-2017_6908.jpg

The path to patient centricity

Posted 24 July 2017

Your patients aren’t comparing their hospital experience to other hospitals, they’re comparing them to CBA’s banking app, their latest purchase on Amazon, how easy it was to book a ride through Uber or to sell a couch on Gumtree. More than just patients, they are marketing channels with new experience expectations based on the world’s leading companies. And it’s time for Australian health providers to follow suit.

Read more here

Tagged

News Archive

View all

Reset demand management through disruption: VHA Annual Conference

Digital strategy has played a huge role in the advancing business strategy of healthcare. Two of the world’s leaders in this area, Simon Goodrich, Managing Director of Portable and Dr Terry … Read more

Resilience & looking at the glass half full: VHA Annual Conference

Advocate in empowering survivors of violence and trauma, Clare Keenan, will speak at the VHA Annual Conference, 16 and 17 August at the MCG. Ms Keenan was lucky to survive a brutal stabbing in her … Read more

Register: 2018 VHA USA & Canada Study Tour

VHA CEO Tom Symondson will lead a group of CEOs and senior executives from health sector organisations, including three VHA scholarship recipients awarded for excellence in their respective fields, … Read more

Nurse turned comedian named Celebrating Aged Care Week ambassador

The Public Sector Residential Aged Care (PSRAC) Leadership Committee announced that comedian Georgie Carroll has been named the 2018 Celebrating Aged Care Week ambassador today. Ms Carroll’s … Read more