Latest News

Back to News
1156_05-09-2017_1306.jpg

Disrupting the waiting room

Posted 05 September 2017

“Am I the next patient to be seen?”. Asked endlessly in waiting rooms all over the country, it’s a question born of anxiety, boredom and frustration. As clinics run over time, appointments run late, and patients sit in drab reception areas wondering if they’ve been forgotten, the waiting room experience leaves many patients feeling like just another number.

Your patients are customers; they live in an experience economy of seamless interaction with customer driven companies who can anticipate their every need. A few magazines and a free-to-air TV isn’t going to cut it as a positive waiting room experience when customer demands are on the rise and expectations are in line with other experiences they are having in the Apple store and the like.

The waiting room, by virtue of its name, has negative connotations for patients, and for many this is one of the first interactions they have with your organisation. Progressive healthcare facilities recognise the inherent value in making the waiting area less about waiting and more about adding value to the patient experience.

Read more here

Tagged

News Archive

View all

VHA 2018 Study Tour: Scholarship applications open

The VHA is offering three scholarships to attend the 2018 VHA Study Tour to the USA and Canada, VHA CEO Tom Symondson announced today.  "The scholarships are open to CEOs and senior executives … Read more

VHA launches new online member resource

The VHA has launched its new online member-only resource portal 'WiRE' at the Rural and Regional Forum in Marysville this week. VHA CEO Tom Symondson said WiRE provides members with a secure one-stop-… Read more

From surviving to thriving: forum

More than 100 rural members and other stakeholders – including DHHS’s Terry Symonds, pictured with CEO Tom Symondson – travelled to Marysville this week for the VHA’s Rural … Read more

Fair Work Commission supports unpaid family & domestic violence leave

In March 2017, Russell Kennedy Lawyers published an alert about the Full Bench of the Fair Work Commission’s consideration of the Australian Council of Trade Unions’ application … Read more