Latest News

Back to News
1156_05-09-2017_1306.jpg

Disrupting the waiting room

Posted 05 September 2017

“Am I the next patient to be seen?”. Asked endlessly in waiting rooms all over the country, it’s a question born of anxiety, boredom and frustration. As clinics run over time, appointments run late, and patients sit in drab reception areas wondering if they’ve been forgotten, the waiting room experience leaves many patients feeling like just another number.

Your patients are customers; they live in an experience economy of seamless interaction with customer driven companies who can anticipate their every need. A few magazines and a free-to-air TV isn’t going to cut it as a positive waiting room experience when customer demands are on the rise and expectations are in line with other experiences they are having in the Apple store and the like.

The waiting room, by virtue of its name, has negative connotations for patients, and for many this is one of the first interactions they have with your organisation. Progressive healthcare facilities recognise the inherent value in making the waiting area less about waiting and more about adding value to the patient experience.

Read more here

Tagged

News Archive

View all

VHA Election Alert: Edition four

With just over a week until the next government of Victoria is decided on Saturday 24 November, parties continue to campaign.  The Greens have issued a big commitment to advocate on a number of … Read more

Warrnambool: Disability action plan workshop next week

The VHA is holding disability action plan workshop in Warrnambool  to help inform the development of the e-learning module that will be developed as resource for health services. The objectives … Read more

Final two sessions: Better Care Better ACFI training

There are two remaining Better Care Better ACFI training workshops for the remainder of the year Training is designed for  public sector aged care nurse managers, educators and other nursing … Read more

Education: Understanding dementia

The VHA, together with Dementia Australia is offering a special member-only 10 per cent discount on award-winning dementia education and training, geared towards staff providing support to people … Read more